Privacy Policy

Effective Date: 01 August 2025

This website (“Website”) is owned and operated by Steward Echo Sdn Bhd by Malaysia

This Privacy Policy applies to data collected on this Website. Our Website is intended for use by individuals who are over 18 years of age. The terms “we”, “us”, “our” and “Big Steward” refer to Steward Echo Sdn Bhd and its subsidiaries and corporate affiliates (collectively, the “Steward Echo Sdn Bhd”).

The term “you” refers to the customer visiting the Website and/or booking an upgrade reservation through us on this Website, or through our customer service agents

What information we collect from you

Privacy Policy
We are committed to protecting your personal data and ensuring transparency in how we collect, use, and share it. This Privacy Policy outlines the types of personal information we collect, how we use it, who we may share it with, and the measures we take to safeguard it.

Information We Collect
We collect and store information you provide when using our website or services. This includes personal details such as your full name, email address, phone number, and shipping address.
We may also collect payment methods and transaction history, although all payment processing is handled securely via trusted third-party gateways; we do not store your credit card payment details. In addition, we automatically gather browsing and usage data through cookies and analytics tools to improve your experience and site functionality.
In certain cases, calls to our customer service team may be recorded for training and quality assurance purposes. Any information collected during such interactions will be treated in line with this Privacy Policy.

How We Use Your Information
We use the personal data we collect to process and fulfill orders, provide customer support, communicate updates, and improve our website and services. We also use this information to comply with applicable laws and regulations, prevent fraud, and ensure the security of our services. Where permitted by law, we may use your data for internal analytics, surveys, promotions, or marketing communications. You will always have the option to opt out of marketing-related communications.

Sharing of Information
We do not sell or rent your personal information to third parties. However, in order to provide our services efficiently, we may share your data with carefully selected third parties, such as logistics providers who fulfill delivery services and payment gateways that process your transactions. These third parties are contractually required to protect your data and use it solely for the purposes outlined. In some instances, we may also disclose your information to comply with legal obligations or in response to valid government or law enforcement requests.

Data Security and Retention
We employ industry-standard security measures, including encrypted communication and secure infrastructure, to protect your personal data from unauthorized access, disclosure, or misuse. While we take reasonable precautions, no method of data transmission or storage is completely secure. We retain your information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory obligations. When your information is no longer required, it will be securely deleted or anonymized.

Cookies and Tracking Technologies
Our website uses cookies and similar technologies to personalize your experience, analyze traffic, and optimize performance. These tools help us understand user behavior and improve our offerings. You can manage or disable cookies through your browser settings; however, doing so may affect certain functionalities of the site.

External Links
Our website may include links to third-party sites for your convenience. These external sites are operated independently and have their own privacy policies. We are not responsible for the content or practices of these websites. We recommend reviewing their privacy statements before interacting with them.

Cross-Border Data Transfers
Your information may be transferred to and stored in countries outside of your home jurisdiction, including locations where data protection laws may differ. In such cases, we ensure appropriate safeguards are in place in accordance with applicable privacy regulations to protect your data during international transfers.

Your Rights and Choices
You have the right to access, correct, or delete your personal data at any time. You may also withdraw consent for certain uses, such as receiving marketing communications, by contacting us directly. Please note that withdrawal of consent may impact our ability to provide certain services. Additionally, some information may be retained for legal or administrative purposes even after account closure.

You have the right to withdraw your consent to our collection, use, or disclosure of your personal data at any time. To do so, please contact our Data Protection Officer using the details below:

Attention To: Data Protection Officer
Email: pdpaofficer@stewardecho.com

Please note that it may take some time to process your request and update our systems. As a result, you may still receive marketing or promotional communications during this transitional period.

Be aware that withdrawing your consent may affect our ability to continue providing you with certain products or services, especially if your consent is necessary for the fulfilment of those services. In such cases, we may be unable to proceed with your orders or interactions.

Please also understand that your withdrawal of consent does not affect the legality of any data processing conducted prior to your request, nor does it affect processing that is carried out on grounds other than consent (e.g., to comply with legal obligations or fulfil contractual requirements).

Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. When changes are made, the updated policy will be posted on our website with a revised "Last Updated" date. Continued use of our site and services after such updates constitutes your acceptance of the revised terms.

Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at support@bigsteward.com. We will respond as promptly as possible to address your queries.