Terms & Conditions

Effective Date: 01 August 2025

Welcome to BIG Steward. By using our website, you agree to abide by the following Terms and Conditions. Please read them carefully before accessing our platform or making any purchases. This website is operated by BIG Steward, a business registered in Malaysia.
All content, products, and services on the site are owned and managed by us. The materials provided are intended for general informational purposes only, and we reserve the right to modify or remove any content at any time without prior notice.

BIG Steward may at any time change these Terms and Conditions and your continued use of this Website is conditioned upon acceptance of the updated Terms and Conditions.

Use of Website
As a condition of your use of this Website, you warrant that:
  1. you are at least 18 years of age or of such legal age and are of sound mind if you are a natural person,
  2. you possess the legal authority to create a binding legal obligation for yourself if you are a natural person or for your company or organisation if you are representing a company or an organisation,
  3. you will use this Website in accordance with the Terms of Use,
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto, all information supplied by you on this Website is true, accurate, current and complete, and if you have an online account with this Website,
  6. you will safeguard your passwords and other account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

Big Steward retains the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

Product Information
We strive to ensure that all product descriptions, pricing, and availability details displayed on our website are accurate. However, errors may occasionally occur. In such cases, we reserve the right to correct any inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order.

Orders and Payments
All prices are listed in Malaysian Ringgit (MYR) and include Sales and Service Tax (SST) where applicable. Orders are confirmed once full payment has been successfully processed. We reserve the right to cancel or refuse any order at our sole discretion, particularly in the event of suspected fraud, pricing errors, or unavailability of products.

Cancellation Policy
Once an order has been placed and payment is completed, cancellations are not permitted. We strongly advise reviewing your order details thoroughly before proceeding to checkout.

Shipping and Delivery
Delivery times may vary depending on your location and the availability of courier services. It is your responsibility to provide accurate and complete shipping information.

Estimated delivery times typically range between 7 to 30 days. However, the exact timeframe may vary depending on your geographic location, the efficiency of local courier services, and any customs or import processing requirements that may apply in your region.

BIG Steward is not liable for failed deliveries resulting from incorrect address details, delays caused by third-party logistics providers, customs processing, or other unforeseen circumstances beyond our control.

Returns and Refunds
Unless stated otherwise, returns or refunds are only applicable for items that are damaged, defective, or incorrectly shipped. Claims must be submitted within seven (7) days of receiving the product and must be supported by photographic evidence. We reserve the right to evaluate each claim individually and may reject return or refund requests that do not meet the specified conditions.

Intellectual Property
All content, trademarks, logos, and graphics on the BIG Steward website are the exclusive property of BIG Steward and may not be used, copied, or reproduced without prior written consent. Unauthorized use or distribution of our content is strictly prohibited and may result in legal action.

Links To Third-Party Sites
This Website may contain hyperlinks to websites operated by parties other than BigSteward.com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Limitation of Liability
BIG Steward shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our website, products, or services. This includes, but is not limited to, loss of profits, business opportunities, or data.

Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Malaysia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Disclaimer
The BIG Steward website and all content, services, and products available through it are provided “as is” and “as available” without warranties of any kind, either express or implied. While we aim to provide accurate and up-to-date information, we make no warranties or representations regarding the accuracy, completeness, reliability, or suitability of any content or service. We do not warrant that the website will be uninterrupted, secure, or error-free. BIG Steward disclaims all liability for any damages resulting from the use or inability to use the website, including but not limited to computer viruses, system failure, or data loss. You use the website at your own risk.

Contact Us
If you have any questions or concerns about this Terms and Condtions or your personal data, please contact us at pdpaofficer@stewardecho.com. We will respond as promptly as possible to address your queries.